Faq
Orders & Payments
How do I place an order?
To get started you may register as a member here. Otherwise, you may proceed with Guest Checkout.
To place an order, simply browse our website, select the desired product(s), and add them to your shopping cart. You can continue shopping, or if you are ready to check out, click on the bag icon on the top-left and ‘Checkout’. Before continuing to pay, kindly fill in and review your details, shipping address, and phone number. Proceed to choose the shipping and payment method to complete your order.
What payment methods do you accept?
- Visa
- Masteracard
- UnionPay
- Online Banking
- eWallet [Grabpay, ShopeePay, Touch'N Go, Maybank QR (MAE), Boost, Mcash & NetsQR]
- UnionPayQR
You can select your preferred payment method during checkout.
Is my payment information secure?
Yes, we take the security of your payment information seriously. We use industry-standard encryption protocols to protect your data during transmission. Your payment details are processed securely, and we do not store sensitive payment information on our servers.
Can I opt for Cash On Delivery (COD) for my order?
Unfortunately, we do not provide COD service at the moment.
Can I adjust my order information after successful payment?
Order information cannot be changed once you have completed your order.
Please contact our customer support at hello@changedglobal.co for further assistance.
Is my order confirmation email proof of purchase?
Yes, your order confirmation email serves as proof of purchase. It includes important details about your order, including the order number and a summary of the items you've purchased.
Can I modify or cancel my order?
You may modify or cancel your order before it is shipped.
We suggest you get in touch with us within 30 minutes after the order was placed at hello@changedglobal.co with the following:
1) Subject title - “URGENT-Modify/Cancel of Order''.
2) Please include your order number in the email.
3) If you wish to update to a new shipping address, please include the new shipping details in the email.
Once again, we cannot guarantee your request will be fulfilled. But we will try our best. Should your request come after your order has been shipped out, we will not be able to modify/cancel your order, but your change of delivery address should be ok!
Why was my order cancelled?
In most cases, orders are automatically cancelled if we do not receive payments from you via the payment gateway. However, if the amount has been deducted from your bank account, kindly email us at hello@changedglobal.co and we will sort it out promptly.
What do I do if there is a problem with my order?
Our customer service team is more than ready to help you.
Email us your order ID at hello@changedglobal.co or call us at +603 8322 1515.
What do I do if my order is missing?
If you have an issue with your order, email us at hello@changedglobal.co and we will assist you accordingly.
What do I do if my product arrived damaged?
If you have an issue with your order, email us at hello@changedglobal.co and we will assist you accordingly.
How can I track my order?
You can track your order via the shipping tracking number we have provided you in your order confirmation email.
Delivery
How much will I be charged for delivery?
We provide Delivery Services to:
West Malaysia | 1 -3 working days | MYR 6
East Malaysia | 3 - 5 working days | MYR 12
Does Changed ship internationally?
Currently we only ship within Malaysia.
But we hear you! Our team is working hard to expand to other countries.
How long will it take to ship my order?
If your order is placed before 12pm, we will send your order the same day.
West Malaysia
You can expect to receive your order within 1-3 working days.
East Malaysia
You can expect to receive your order within 3-5 working days.
What if my order is lost in transit?
If your order is lost in transit, please contact our customer support team at hello@changedglobal.co. We will work with our shipping partners to locate your order or provide you another solution.
Do you allow self pickup?
We do not have a pickup point for you, yet. But our team are working on selling in retail stores very soon.
Returns & Refunds
Can I place an exchange or return?
Yes, we accept exchange & returns within 7 days of delivery date. As long as the products have not been used and are still sealed.
Please contact us at hello@changedglobal.co with subject title "EXCHANGE/RETURN" with your order number and we'll email you back with instructions on what to do.
What is the refund process?
- Please allow 1-3 working days for us to process your return request from the date we receive your parcel.
- Make sure there is no damage or an item missing from your return for you to get a refund.
- All returns will be refunded via your original payment method or bank transfer. Payment refund is applicable only for card and eWallet payments (except NetsQR). For Online banking (FPX) refund, there will be a refund fee of RM 1.50 required by your payment provider. For other payment methods, refunds are free of charge.
- Refunds can take up to 14 days, depending on your payment provider. You may email us at hello@changedglobal.co for further assistance.
- Please note we will not refund the shipping fee and you will be responsible for shipping the item(s) back to us. Hot tip.. If you're sending something back to us, we suggest sending it with a tracking number. If your return parcel is lost in transit, that's on the shipping provider, not CHANGED. Shipping costs can't be refunded, or credited.